a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
b) the information provided in your order is accurate and complete; This includes address details. Should you pay by a method that stores an address then it is your responsibility to ensure the correct address is passed to us.
d) you are at least 18 years of age.
We will arrange for the products to be delivered to the address for delivery indicated in your order. Your address must be correct or else we will bear no responsibility for any loss for an incomplete address.
We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 5 days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 28 days of the later of receipt of payment and the date of our order confirmation. Suppliers occasionally withdraw products from sale and we therefore are unable to fulfil specific orders, in this case we will offer a refund or other alternative.
If a delivery attempt is made by our delivery agents and a cost is incurred to us by a customer’s failure to arrange redelivery or collection of a package, then you accept that we may pass on the delivery charge. Also if asked to cancel/refund the order the costs incurred for the original delivery and return will not be refunded (following a failed delivery).
If an order has been shipped and not received, you must inform us within a reasonable period. This period is deemed to be 14 days for our courier service, 30 days for Airmail, UK Postal services and Surface Mail. Past these timescales we will resend packages at our discretion.
Cooling Off Period
You may cancel a contract to purchase a product or products at any time within 7 working days after the day you received the relevant products or products (subject to the limitations set out below).
You will not have any such right insofar as a contract relates to: (i) the supply of any products which constitute audio or video recordings or computer software which have been unsealed by you; (ii) the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control; (iii) the supply of newspapers, periodicals or magazines; (iv) the supply of goods made to your specifications or clearly personalised; or (v) the supply of goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
If you cancel a contract on this basis, you must inform us in writing and return the products to us immediately, in the same condition in which you received them. Products returned by you within the 7 working day period referred to above will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us.
If you cancel a contract on this basis and you do not return to the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.
Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).
If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.
Limitations of Liability
Nothing in these terms of sale will limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) for fraud or fraudulent misrepresentation; or (iii) for any matter for which it would be illegal for to limit or exclude, or attempt to limit or exclude, liability.
Subject to this, the products we sell are intended for personal use only and we will not be liable for any business losses (including without limitation loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time).
Images of products on our website are for illustrative purposes; actual products may differ from such images.
Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.
If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.
Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.
Subject to the first paragraph of Section : these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.
These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.
Vouchers and Coupons
Unless explicitly specified otherwise all Vouchers and Coupons are limited to a single user per person, and only a single voucher or code can be used per order. In addition Gift Certificates expire after 12 months of purchase.
Part Shipment of Orders
We try and get all products to you as soon as possible, occasionally at our discretion we will “Part Ship” orders to you to get the majority of your order to you as soon as possible. We will make a judgement on each order that has outstanding items and refund an item that is released but unavailable. If the item can be reordered we will attempt to bring it back into stock but it means that orders are not held up.
If you are not 100% satisfied with your purchase from us, you can return your items for a full refund within 7 days of the original delivery date.
Returns must be unopened, in the state you received them, and in the original packaging.
Please note that you will be responsible for the return shipping amount and that we cannot accept returned merchandise without a Return Material Authorisation (RMA).
If the product is defective or the return is a result of our error, please notify us within 14 days of receipt of the item and we will pay the return shipping costs to a maximum of £8.50.
Instructions for returns will be supplied in response to an email. So please Contact Us and wait for a reply before you return anything. We aim to respond to emails within 24 hours.
It may take 4-5 business days for your return to reach us. Although it could take up to 20 or more if you are shipping from overseas. But once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days.
Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
For questions regarding our returns policy please Contact Us
We run Free Shipping promotions, which you can usually qualify for by spending a certain amount, However, Free Shipping comes with its own terms and conditions. Meanwhile, certain products, such as heavy, bulky items and aerosols are not included in these promotions.
Free Shipping terms and conditions include:
- Free shipping can be claimed for order totalling over £40.00, This doesn’t include bulky or heavy items.
- The promotion will comprise free standard shipping on qualifying orders.
- Bulky items, aerosols and paint are excluded. What constitutes a bulky item shall be at Workhouse Games discretion.
- There is no cash alternative.